The Vantage Helpdesk provides help to all users of the Vantage POB system, including offshore travellers, system users, operators, and contractor organisations needing information on workforce utilisation.
Vantage Helpdesk contact details:
- By email: [email protected]
- By telephone: +44 1224 455177
Vantage Helpdesk working hours – Monday to Friday 0830 -1700 UK Time
Coverage is available 24×7 for Priority 1 Critical issues.
Please contact us by telephone on the number above to report a Priority 1 issue so we can start work on a resolution without delay.
The Vantage Helpdesk provides the following services for travellers:
- Reset password on MyVantage if locked out of account
The Vantage Helpdesk does NOT:
- Update personnel records (This can only be carried out by the operator the traveller works for. In the event the traveller is not currently working, then the record will be updated the next time the traveller is due to travel.)
- Add email addresses (This can only be carried out by the operator the traveller works for. In the event the traveller is not currently working, then the record will be updated the next time the traveller is due to travel.)
- Provide trip history (This can be accessed via MyVantage, or from the operator with whom they most recently travelled with.)
- Provide booking details (T or via MyVantage.)
- Provide copies of certificates (Copies may be able to be provided by the operator the traveller works for.)
- Confirm VPOB numbers (This can be provided by the operator the traveller is due to go offshore with.)
Travellers are encouraged to provide a personal, as well as a work email address in Vantage POB, to enable registration in MyVantage, and in case the traveller moves from one organisation to another. If the traveller is not currently working, email records can be updated the next time the traveller is due to travel.
LOGIC do not have access to MyVantage or the Vantage POB system, and are unable to help with any queries regarding traveller information.
** Priority 1 Critical – Two or more Users from one or more Organisations are affected and a serious fault prevents a business-critical process from being performed and there is no workaround available for the problem. ‘Business critical’ for the purposes of this classification are restricted to flight maintenance, POB related processes, and emergency response processes.
