LOGIC and Restrata partner to deliver next generation service desk for VantagePOB

LOGIC (Leading Offshore Energy Industry Competitiveness) and Restrata are pleased to announce the launch and ramp up of a next generation service to support LOGIC’s VantagePOB customers in the UK and overseas. 

This service leverages Restrata’s industry-leading solution, powered from their 24×7 tech operations and emergency response hub in Aberdeen Harbour. Restrata will leverage best-of-breed technologies to support users of the VantagePOB service, as well as the offshore workforce and wider industry.

VantagePOB was developed as a collaborative industry project to harmonise aviation logistics systems and processes across all UKCS operators and launched in 2004. It is now in use worldwide for personnel tracking and flight scheduling, and is owned by CGI Inc. 

Restrata’s VantagePOB initial helpdesk service launched on 1 July, with the full helpdesk service scope (including online ticket submission and knowledge base) expected to be available by the end of the quarter. Restrata and LOGIC will also continue to identify opportunities for innovation and improvement for VantagePOB.

Daniel Brown, LOGIC’s Managing Director, said: “We are excited to be working with a future-facing organisation like Restrata to launch this next generation service to support our VantagePOB users and offshore workforce. VantagePOB is a critical industry service, and our choice of partner in Restrata reflects their deep and innovative capabilities in technology, offshore logistics and emergency response. We look forward to optimising and enhancing the VantagePOB service in partnership with them over the coming years.”

Botan Osman, CEO, Restrata Solutions Limited, said: “We are delighted to partner with LOGIC and the industry to take VantagePOB, an essential Service for the North Sea and beyond to the next level, by combining our technology, incident management expertise and offshore experience. Aberdeen has always been core to our identity. Our emergency response centre has been operating here since 2012, now serves over 70% of the UKCS market, and was further strengthened last year by the launch of Restrata’s Incident & Crisis Manager software, part of our resilienceOS platform.